Privacy policy

Privacy Policy

This Privacy Policy explains how Eastline Moto handles personal information in connection with this online store.

Information we collect

Depending on how you use the store, we may collect your name, email address, phone number, billing and delivery details, order and return information, account details, messages submitted through the contact form, and information about how you use the store. Cookies and similar technologies may collect device, browser, usage and analytics information.

How we use information

We use information to operate the store, process and deliver orders, take payments through selected providers, manage returns and customer service, answer enquiries, prevent fraud and misuse, maintain security, improve the store and meet legal or record-keeping obligations.

Product availability requests

When you submit a stock request for an unavailable product option, we collect your email address, the product and variant details, and any message you include so we can review and respond to that request. This is a request to the store, not an order or reservation, and it does not sign you up for an automatic back-in-stock notification or marketing emails. The request is sent to our store contact email through Shopify's contact form, which applies Shopify's spam filtering. Separately, customers using Shop may save a product and choose to receive Shop push notifications, including when a sold-out product is back in stock. Shopify manages those Shop notifications; Eastline Moto cannot access information about saved products or customise the notifications. See the Shopify Consumer Privacy Policy for information about Shopify's handling of Shop data.

Marketing communications

Marketing communications are sent only where you have separately consented. Consent is optional and can be withdrawn.

Shopify and service providers

This store is hosted and operated using Shopify. Shopify collects and processes personal information when customers visit and make purchases through the store. Shopify Network Intelligence is enabled for this store. Shopify may use information from customer interactions with Eastline Moto together with information from other merchants and Shopify to provide and improve additional Shopify services, including product improvements, personalisation and advertising. Shopify states that other merchants cannot access this store's customer data through Network Intelligence.

Depending on the service involved, information may also be processed by payment providers, delivery providers, email services, analytics services and other service providers used to operate the store. Shopify and other providers may process or store information outside Australia, including in the United States. For details about Shopify's consumer data practices, see the Shopify Consumer Privacy Policy. Depending on your location, you may have privacy choices about some of Shopify's processing. Visit Shopify's privacy portal to review and use the options available to you.

Cookies, analytics and similar technologies

The store may use cookies and similar technologies for essential functionality, preferences, security, analytics and store improvement. Browser settings and any available cookie controls can be used to manage cookies. Blocking some cookies may  affect store functionality. Google Analytics is connected through Shopify’s Google & YouTube channel and processes page views and add-to-cart interactions so we can understand how visitors use the store and improve it.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, dispute and security requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

Access, correction and deletion

You may ask us to access or correct personal information we hold about you, request deletion where applicable, or withdraw consent where applicable. Requests should be sent to support@eastlinemoto.com.au. We may need to verify a request before acting on it.

Privacy complaints

If you have a privacy concern or complaint, contact support@eastlinemoto.com.au with details of the issue. We will review the matter and respond as appropriate. You may also contact the relevant Australian privacy regulator if you are not satisfied with our response.

Contact

For privacy questions or requests, email support@eastlinemoto.com.au.