Refund policy

Returns and Refunds Policy

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights and remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. The product must be unused, unworn, unwashed and returned with its original tags and packaging. Change-of-mind return shipping is the customer's responsibility. Please contact support@eastlinemoto.com.au before sending anything so we can provide return instructions.

No restocking fee is charged for change-of-mind returns under this policy.

Faulty, unsafe, incorrectly described or incorrect items

If an item is faulty, unsafe, not as described, or the wrong item was supplied, contact support@eastlinemoto.com.au. We will assess the issue and provide the remedy required by the Australian Consumer Law. Change-of-mind conditions do not limit those rights.

Refunds and exchanges

Once your refund is approved, we will initiate it within 5 business days, using the original payment method where practicable. The time it takes for the funds to appear in your account depends on your payment provider, card issuer and bank. This does not affect your rights under the Australian Consumer Law.

If you would like to discuss an exchange or another remedy, contact us before returning the product.

Return instructions

Do not send a return without contacting us first. Return instructions, including the return destination, will be provided for the relevant order.