Terms of service

Terms of Service

These Terms of Service apply to your use of the Eastline Moto online store and to purchases made through it.

About Eastline Moto

Eastline Moto is an independent Australian motorcycle gear retailer based in Sydney. We select Japanese riding apparel, protective equipment and accessories for Australian riders. Brand names are used for product identification only and do not imply an official dealership, authorised dealership, exclusive distribution, partnership or other brand relationship.

Products and information

We aim to describe products, materials, features, sizing, certifications, origin and availability accurately when the information has been confirmed for the relevant product or SKU. Product information can vary by model, colour and size. Do not assume that information for one variant applies to another.

Prices and availability

Prices are shown in Australian dollars unless stated otherwise. Product availability, price and product information may change. A product shown as unavailable or coming soon is not a promise of stock, dispatch or a future delivery date.

Orders and payment

Your order is placed when you complete checkout. We’ll send an order confirmation acknowledging receipt. If we can’t fulfil your order or an error affects it, we’ll contact you promptly to explain the available options, including any refund required by law. Payment is processed through the payment method selected at checkout. If an obvious pricing, description or availability error occurs, we will contact you and explain the available options.

Shipping

Shipping is currently available within Australia only. Shipping methods, rates and estimates are described in the Shipping Policy. Delivery estimates are not guarantees.

Returns, refunds and consumer rights

The Returns and Refunds Policy applies to change-of-mind returns and other returns. Nothing in these Terms limits rights that cannot lawfully be excluded under the Australian Consumer Law.

Product availability and marketing

Product variants may be unavailable at the time of purchase, and availability can change. Eastline Moto does not currently offer website sign-ups for variant-specific availability notifications. Shop users may separately use Shopify's saved-product reminders; those are operated by Shopify and are not an Eastline Moto variant waiting list. An unavailable variant can be ordered only if it is available at checkout. Marketing communications require separate, optional consent.

Brand and content use

Eastline Moto does not claim that products are made in Japan unless the exact product information confirms that statement. Product images and brand references are used for product identification and description. No official, authorised or exclusive relationship is claimed unless separately confirmed.

Privacy

This store is hosted and operated using Shopify. Shopify collects and processes personal information when customers visit and make purchases through the store. Shopify Network Intelligence is enabled for this store and may use information from customer interactions with Eastline Moto together with information from other merchants and Shopify to provide and improve additional Shopify services, including product improvements, personalisation and advertising. Shopify states that other merchants cannot access this store's customer data through Network Intelligence. Information submitted through the store is shared with Shopify and may be processed by service providers located outside Australia. For details, see the Shopify Consumer Privacy Policy. Depending on your location, use Shopify's privacy portal to review and exercise any privacy choices available to you, including applicable options to opt out of or object to certain processing. Other personal information is handled as described in Eastline Moto's Privacy Policy.

Changes and contact

We may update these Terms when store operations or policies change. The version published on this page applies to future use of the store, subject to rights that cannot lawfully be excluded.

For questions about these Terms, contact support@eastlinemoto.com.au.